Asset 1ALERT-Wide-White
IT Support Specialist (temp)
Closes 27/05/2024

Alberta Law Enforcement Response Teams (ALERT) is a non-profit corporation that brings together the province’s most sophisticated law enforcement resources to investigate serious and organized crime. ALERT is comprised of personnel from municipal police agencies, RCMP, and civilian staff that work together on elite teams throughout Alberta focusing on organized crime, human trafficking, auto crimes and child exploitation.


ALERT IT Services is looking to hire one (1) full-time, temporary, IT Support Specialist for our Edmonton office.  This role is covering an approved leave of absence (term is expected to be approximately 8 – 12 months).


This position reports directly to the ALERT IT Services Team Lead and indirectly to the ALERT Innovation and Technology Manager and involves server/workstation/ mobile device support, evergreening, network infrastructure, and general helpdesk support activities.


The hourly pay ranges from $37.60 to $39.80 and is dependent on experience.


The work arrangement for this position is in-person, on-site (not remote nor hybrid).



Responsibilities include:


  • Diagnose software and hardware problems and perform regular maintenance;
  • Track, prioritize, and document requests for service;
  • Installation, configuration, and repair of servers, network components, firewalls, computers, software, and related IT equipment;
  • Maintain an inventory of existing equipment, and assist with evaluation and purchasing of new equipment;
  • Evergreening desktops, laptops, mobile devices, and server infrastructure.
  • Monitor safety and security of computer systems;
  • Interact with clients and staff to ensure IT needs are being addressed, including training;
  • Familiarity with the following would be an asset but not required: Veeam, WSUS, Lansweeper, SonicWall/Fortinet, Hyper-V, HP/Dell (Servers, Desktops and laptops), Windows Server, AD, MS Exchange, UEM, SmartDeploy, PDQ, Remote Access tools.
  • Occasional in-province travel will be required in the course of regular duties.
  • Other duties as assigned.


The following qualifications have been identified for this position:

  • Graduation from a recognized post-secondary Information Technology program, from an accredited institution, or a minimum of three (3) years of related work experience is required.
  • Broad knowledge of hardware, software, and scripting (e.g. PowerShell).
  • A logical approach to problem solving.
  • Strong organizational and customer service skills.
  • Excellent interpersonal skills with the ability to manage expectations.
  • Ability to communicate effectively, tactfully and diplomatically, both written and verbally.
  • Ability to communicate technical details to a wide variety of audiences.
  • Ability to work as part of a team of employees, contribute to the team effort, as well as work as an individual.
  • Explore and evaluate new and emerging information technology trends.
  • Ability to work effectively under pressure.
  • Current security clearance with the RCMP would be an asset.
  • Class 5 Alberta Driver’s License with clean driving record.


  • This is an overtime eligible position
  • Wellness Programs and access to on-site gym
  • Vacation pay at 6% (equivalent to three weeks)
  • ALERT observes 13 provincial and national holidays



The competition will close on May 27, 2023.


The successful candidate will be required to submit to and pass an RCMP security screening process. Only those candidates selected for an interview will be contacted.


ALERT is an equal opportunity employer and we encourage all candidates that meet above qualifications to submit their applications.


Competitive Salary

ALERT offers competitive salaries and participates in a group retirement saving plan.


Group Benefits

Regular full-time employees and their families receive a comprehensive benefits program following the prescribed waiting period and subject to the terms of the plans.


Health and Well-being Opportunities

Some ALERT facilities provide access to an on-site fitness centre accessible to all employees.
Full-time employees also benefit from a personal health spending account.


Flexible Work Schedule

Compressed work weeks are an option for employees. The number of daily hours an employee will work may vary, but all are expected to work 80 hours over every two-week period.



ALERT believes in an environment where all employees are given the opportunity to contribute and learn. We encourage personal and professional growth within ALERT, which ultimately depends on the desire to succeed.


Vacation and Paid Holidays

New employees start at two-weeks paid vacation. ALERT recognizes 12 statutory holidays, including National Day for Truth and Reconciliation.

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Board of Directors

Child Sexual Abuse Material (CSAM) involves images and/or videos that depict the sexual abuse of minors – the majority of which involve prepubescent children. Often, CSAM involves explicit and/or extreme sexual assaults against the child victim (

Learn more about Internet Child Exploitation and ALERT’s integrated teams combatting this issue.

Ghost Guns are illegal, privately manufactured firearms or lower receivers. These weapons are often made with 3D-printers, and undermine public safety due to their lack of licensing requirements, serialization and safety controls.

Learn more about Ghost Guns on ALERT’s dedicated Privately Manufactured Firearms info page